Irish Credit Unions top Customer Experience league table for record setting eight years running
Credit unions have topped the league table for the best customer experience in Ireland at the official CXi awards announced today. This is a record-breaking eighth year in a row that credit unions have topped the CXi poll.
Speaking about the achievement, Mark Murphy, CEO of Killarney Credit Union said, “Once again, we see Irish credit unions top the poll for best customer experience in this year’s CXi report. This is a huge endorsement of the excellent customer experience we offer our members on a daily basis through face to face engagement in our offices, and through our online and digital offerings. In a year which has seen Ulster Bank and KBC withdraw from the Irish market, more and more consumers are realising the importance of excellent service from a financial provider with a social ethos. We put our members’ needs at the heart of everything we do, and we will always be there for them. It’s no coincidence that we’ve seen a significant increase in the number of consumers who have switched their bank accounts to our credit union since the beginning of the year. The results from the CXi report speak for themselves and it is a testament to the dedication and the hard work of staff and volunteer directors in Killarney Credit Union and in every credit union in Ireland.”
The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.
Speaking at the CXi report launch, Michael Killeen, Chairman of the CX Company said, ‘’Irish Credit Unions topped the CXi league table for a record eight year in a row, which is unheard of around the world. Credit unions are fully committed to brilliant and consistent CX Excellence. They treat their members like a member of their own family and, in response to members’ evolving needs, are continuing to develop new products and services including mortgages, current accounts and SME loans, as they drive CX Excellence across the whole credit union sector.”
Killarney Credit Union are delighted to announce a new loan product designed to help our members budget and pay for home heating products. With Home Heating costs rising to record levels Killarney Credit Union felt there was a need to develop a product in this area.
Our members needs are always to the forefront in the development of our business. Our members had been conveying their worries on meeting bills this winter and among their worries were home heating costs.
In the development of the product we spoke to a number of local companies based in, and delivering to customers, in our common bond. To this end we are delighted to announce that we are a finance partner to six locally based companies. The companies involved are CRL Oil, Corrib Oil, Geaney Oils, Killarney Oils/Top Oil, M&J Kelleher LTD and Sceilg Ola.
The process is simple. If you are considering ordering oil off your oil company of choice and you would like to spread the cost into easy instalments over a time frame that suits you please contact Killarney Credit Union. You can apply in branch, online or over the phone.
Karena McCarthy Marketing & Development Officer with Killarney Credit Union stated "Our members needs are always priority and at the moment some members are worried about bills and this is why we developed this product. Obviously we always have the bigger loan products but we want members to know we do loans for the smaller items or bills also." She also added "We are particularly delighted with the response from the local oil companies based in and distributing in our local area. We are a community based organisation working for and with the community and this is just a small part that we can play in potentially helping make life a little easier for some of our members."
The six oil companies join an ever growing list of companies participating in our CU Easypay Scheme. If you wish to pay for products or services provided by a wide range of companies listed on our CU Easypay - you can apply for a loan with Killarney Credit Union to pay for these products or services over a time frame that suits you. For further information on our CU Easypay partners visit www.killarneycu.ie/cueasypay or if you are a business that would like to participate please contact Karena McCarthy on 064 6623730.
Mary O’Connell from Aghadoe got a great surprise this week when she received a call from Killarney Credit Union to find out she had won a brand new Suzuki Swift 1.2 Hybrid SZ-5 in the Killarney Credit Union members draw.
Mary picked up the keys of her new car from Shane Foley & Elma Culloty of Killarney Credit Union this week accompanied by family.
Speaking about the members draw, Karena McCarthy, Killarney Credit Union Marketing Officer stated “We currently have just over 2,400 members in the draw which is held twice a year. Our prizes include a new car and cash prizes ranging from €250 to €2,000, our next draw will take place in January 2023”. she concluded.
Members can apply for the members draw at any of the branches or apply online on www.killarneycu.ie. €12 will be taken from the members account twice a year as an entry fee for the members draw.
The cash prize winners were Marie Brosnan, Michael O'Sullivan, Neilie Carroll, Dan Nagle, Patricia O'Doherty, Kieran Madden, Kristina Napijalo Mulic, Robert Morris, Eileen Fleming, Gerard Coffey and Brid Ann Cronin.
Karena added “The draw is limited to members of Killarney Credit Union and anyone over the age of 18 can apply to join. “
Killarney Credit Union is delighted to announce that entries are now open for the 2022 Credit Union Art Competition.
The theme for this year’s Credit Union Art Competition is ‘It’s A Wonderful World’. This year’s theme gives participants the opportunity to present their own interpretation of the magic in the world and what must be done to keep it this way. The competition invites participants to create artworks that depict the theme and explore through their own unique lens the beauty and wonder of the world.
The Credit Union Art Competition, now in its 39th year, is dedicated to supporting and developing the arts in Irish society. The credit union has always had a keen commitment in promoting and encouraging involvement in the arts across communities and this is an important message we want to spread.
The closing date to submit finished entries to Killarney Credit Union is the 21st of October 2022.