Congratulations to all the Killarney Credit Union Art Winners who have been receiving their prizes in the last week. Competition entries were huge this year and the standard was exemplary.
The winners are:
Under 7 Age Category
1st Sinead O Sullivan Foilmore N.S, 2nd Leon Kelliher Holy Cross N.S, 3rd William Hendel St. John’s N.S.
8 – 10 Age Category
1st Milena Puozymymete Scoil Saidhbhin, 2nd Ella O Neill Coars N.S, 3rd Alie Wiley St. Johns N.S.
11-13 Age Category
1st Cara Lyne Gaelscoil Faithleann, 2nd Ali Lyne Gaelscoil Faithleann, 3rd Cliona Walsh Colaiste na Sceilige.
14-17 Age Category
1st Rebecca O Callaghan, Killarney Community College, 2nd Darya Gaeva, Killarney Community College, 3rd Patricia Pudzemyte, Colaiste na Sceilige.
Adult Category 18+
1st Aoreej Giul Killarney Community College
Additional Needs Adult Category Adult
1st Hayley Ferguson, Kerry Parents & Friends, 2nd Roger McCarthy, Kerry Parents & Friends, 3rd Catriona Fleming, Kerry Parents & Friends.
Additional Needs Category 11-13
1st Cian O'Rourke - Coolick N.S.
Well done to everyone who took part.
Welcome to the 2021 Winter Newsletter. The last 12 months have been extremely challenging on us all. Living alongside COVID-19 is the "new norm", and its impact on how we do our business is still very evident. We have continued to support our members and communities as they try to emerge from this challenging period. Following on from a difficult year in 2020, I am proud to say that we have had a successful year in 2021. This came on the back of a huge collective effort, working through the many external challenges in order to provide the best service possible to our members.
Demand for loans superseded our expectations and we ended the year granting €18 million in loans into the local communities of South and East Kerry. We are extremely grateful for your continued support, as loans are critically important to the success of the Credit Union. Our loan products offer very competitive interest rates and favourable terms. I would encourage all our members to talk to us if you are considering a loan.
In April we launched our revamped website which is now more informative and user friendly. COVID-19 has accelerated the trend towards greater digital and online engagement, and our current account and mobile platform going from strength to strength. You can fully manage your Current Account, Loans and Savings Accounts online. You can also apply for, and draw down loans on your member portals. Google Pay & Apple Pay were added to the current account product offering greater flexibility and technological capabilities.
In June we teamed up with Irish Life Financial Services, an insurance intermediary, to offer all our members a FREE Financial Review with one of their Qualified Financial Advisors. Irish Life Financial Services are here to help Killarney Credit Union members to build a better future, be better planned, and be better protected. If this is an area of interest to you why not contact us and avail of your Free Financial Review.
In September we launched a new Green Loan product called CU Greener Homes. CU Greener Homes is a one-stop-solution for home energy efficient improvements. Partnering with Energia, Ireland's greenest energy supplier and House2Home, a 100% Irish owned retrofit company, this scheme offers an easy to understand, straightforward proposition to credit union members, enabling them to access all the information and supports they need to carry out home energy efficiency upgrades. This very timely product offers members real choice and very competitive rates. See our website www.killarneycu.ie or www.cugreenerhomes.ie for details.
There have been many changes in the financial landscape this year with financial institutions either leaving the market or closing physical branches. Your Credit Union is locally based. We pride ourselves in customer service and we are ready and eager to be, your main financial service provider. We would welcome any bank customers, who may be considering a community based alternative to traditional banks, to become a credit union member, open a current account, and use the credit union for all their banking needs.
As we embark on the new financial year our emphasis is on engaging with our members and local communities. We want to increase awareness of the Credit Union and our underlying values of equality, mutuality, sustainability, and solidarity. Our goal is to be the first choice for our members for all their financial needs. Loyalty and trust are the fundamentals that our credit union is built on and we will continue to honour this. We want to assure you that we are continually working to further enhance your member experience with us.
May I take this opportunity to wish all our members a safe and peaceful Christmas. We look forward to seeing you and being of service to you in 2022.
Chairman, Killarney Credit Union
Click here to download a copy of our Winter Newsletter 2021 as a PDF.
Here you can find a copy of our latest Product Spotlight with information about some of our products and services. Click the link below to download it as a PDF.
Download as PDF
Magnificent 7! Credit unions maintain top spot for Best Customer Experience for an unprecedented seventh year in a row.
Tuesday 19th October 2021. For an unprecedented seventh consecutive year, Credit unions have claimed the top position for the best customer experience in Ireland at the official CXi awards announced today. Credit unions are also the only brand to have maintained a constant presence in the Top Ten since the survey began, a testament to the consistency of their CX excellence.
The Customer Experience Insight (CXi) Report is published annually by the CX Company based on a survey carried out on their behalf by Amárach Research. Over 28,000 experiences were evaluated using the CX Framework, including value, channel usage, how important employees are to the customer experience, and net promoter score (NPS) which measures the loyalty of customers to a company.
Speaking about the achievement, Mark Murphy, CEO of Killarney Credit Union said, “Winning the CX award for the seventh consecutive year is an amazing achievement. We are proud of the values and ethos we have here at Killarney Credit Union where we treat our customers as members. We understand our members’ needs and we tailor our services accordingly. Our aim is to always provide an excellent member experience where every day members are sure to be met by friendly, understanding, people focused staff.”
Michael Killeen, Chairman of the CX Company, speaking at today’s award ceremony said, “The fact that credit unions have topped the poll again this year comes as no surprise to us in the CX Company. Year on year, we have seen the credit union tick all the emotional drivers which are so important for customers. Not only do they meet their members’ expectations, they continue to exceed them. The achievement of seven in a row is unparalleled anywhere in the world where Customer Experience is measured and it will be some time before this record is broken.