Killarney Credit Union and Cara Credit Union lend a helping hand to their Current Account members.
Last October, Killarney Credit Union and Cara Credit Union launched a much sought after Current Account with a globally accepted Mastercard Debit Card with Contactless Payments. Both credit unions have reported great interest in this current account which is no surprise given that credit unions offer something different to other financial institutions in terms of personal service having been voted number 1 for customer service, 5 years in a row.
The Current Account comes with simple and transparent fees and charges. However, in light of the global COVID-19 emergency, both Killarney Credit Union and Cara Credit Union are not charging their members the quarter one fees from January to March this year. The fees are due to be deducted from members accounts on 28th April to cover the period from January 1st 2020 to March 31st 2020, but both credit unions have agreed to refund their members immediately.
Speaking to Mark Murphy CEO of Killarney Credit Union “ This is not a decision that both ourselves and Cara Credit Union have taken lightly. However, we are acutely aware of the challenges faced by our members in these very uncertain times. Helping and supporting members is at the very core of everything we do within the credit union movement and this is why we made the decision to refund our members the quarter one fees on 28th April.
While this is a very welcome gesture by the two credit unions, it is not the only one. Both Killarney Credit Union and Cara Credit Union have put a number of measures in place to help their members at this time, including helplines if members are experiencing financial difficulty.
Pa Laide, CEO of Cara Credit Union said “Not only are we refunding the current account fees for the first quarter but we would also like to let all members know if you are experiencing financial difficulty we urge you to contact your local credit union preferably by phone or online, to discuss possible flexible arrangements regarding your loans over the coming months. We can assure members that they will be treated fairly and with empathy. We hope that by offering as much support as we can to our members we trust they will continue to support their local credit union when our lives and economy returns to normal”.
As an essential service, Credit Unions are open for business. Please check their websites or social media for updated opening times. If you would like more information on the Current Account from Killarney Credit Union in Killarney, Kenmare and Cahersiveen and Cara Credit Union in Tralee, Castleisland and Killorglin go to their websites www.killarneycu.ie and www.caracreditunion.ie.