Why are the hours changing?
Opening and Closing hours are changing in all 4 Killarney Credit Union branches.
- Footfall Analysis: Based on a thorough analysis of member footfall and transactions in each branch over the past 12 months. This has identified transactional trends in each branch which has helped in planning and developing an appropriate operational hours to suit the changing needs of the credit union.
- Increased Administration: In addition, due to increased reporting and documentation required from the Central Bank of Ireland. Staff are required to undertake further back office functions during hours that where offices are closed to members.
- Changing Member Needs: Due to increased automation of functions such as the loans being repaid by direct debit, online banking and mobile app for transactions and the introduction of current accounts has meant that counter transactions have decreased.
- Staff Meetings/Training: With a larger workforce across 4 branches, there is a necessity to meet more regularly and organise training during office hours, as such we are not open to the public at these times.